In order for a business’s operations to run smoothly, it needs talented staff. The issue of nature vs nurture does come into play here. Aside from natural, inherent talent, how can a business ensure that their employees/team members are well-trained enough to handle their duties and function within the organization?
At times, despite someone having an impressive résumé under his/her belt, the person may not necessarily be the best suited for the role. A business has to ensure that the most suitable talents are delegated towards relevant roles and that employees/team members are confident, knowledgeable and skilled enough to correctly run the operations that they have been assigned to.
In every industry, in every aspect of work, technology has become increasingly crucial but in order to benefit from technology, employers need to keep up-to-date with the relevant developments in their field. Technology can have a significant impact on the training and development of employees. Investing in the training and development of employees should not be seen as a burden. It can have a huge impact on their productivity, their performance and their confidence. If you want to bring your organization to the next level, retain clients and gain loyal customers, the professional development of employees should not be ignored.
How can technology help in the training and development of your employees? The Purdue University website states that in 2011, The American Society for Training and Development found American businesses spent around $156 billion on employee training but it was discovered that when employees returned to their jobs, 90% of the skills they had acquired were lost. Now, through technology, there are even more ways in which you can offer corporate training. This means that many of the issues that organizations once faced can now be tackled in many different ways (such as engaging trainees through better methods and much more).
Corporate education no longer needs to be bound to lectures. Employee engagement can be heightened through interactive technologies such as the Medical Knowledge Simulator (MEKSI), which Jawahar Thomas received an innovation patent for. MEKSI is a digital tool used for educational purposes by students and doctors to roleplay consultations with hypothetical patients. Involving hands-on interaction and relevant material in training can help trainees retain information more efficiently.
There are many ways that technology can bring benefit to the training and development of employees. These can be in the form of virtual classrooms, which help learners through learning which is not bound by time and place. Virtual learning can take place through videos or video conferences.
Several businesses such as Walmart, United Rentals and Fidelity Investments also use STRIVR, which is a virtual reality tool used to improve the performance of individuals, brands, corporations and more. Walmart uses STRIVR for training employees in customer service and management. In the 360 VR environment, there are on-screen cues that will prompt the trainee to make decisions based on real situations like how to deal with customer service scenarios.
Technology can play a part in helping employees gain more of the knowledge that they require and also help them to retain knowledge. More importantly, technology can help spark a passion for continuous learning which can be vital to achieving success in today’s fast-moving world.
However, it is equally important to remember to not become a slave to technology. Training does not have to be bound to technology or any particular method. Employees should be encouraged to take initiative and to put in the effort to find out what works for them and expand their knowledge autonomously. Seeking out mentors the good old fashioned way can also provide them with a rich source of knowledge.