The link between customer service and education

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Customer service and education are two entities that are usually not closely related to one another. Many people are unaware of just how customer education affects education and vice versa. That notion may have risen from the fact that traditionally, education was always viewed as something beneficial and it was held in high regard, as a result. On the other hand, customer service was something that the majority of people viewed as something that doesn’t require much skill or knowledge and people working in the customer service industry were often shunned. However, if we take a closer look, the two are actually closely bound together and have a tremendous influence on each other.

The importance of customer service in education

While some people may argue that the term customer does not belong in the field of education, the reality is that modern forms of education entice a couple of different types of customers. From teachers and students to the parents, community and even sponsors, if there’s money involved, the term customer and the meaning behind it becomes viable. By incorporating various customer service protocols into their operations, schools and universities will benefit greatly, by elevating overall satisfaction levels of people that use and contribute to their system.

The main benefit of incorporating customer service practices in education is the effect it will have on the reputation of a particular institution. If the students are happy with the way they are treated, they will largely contribute to the promotion of their school, which will bring in new enrollments. Customer satisfaction is a key element in acquiring new leads, whether for business or education purposes. Because of that notion, more and more universities are starting to implement a CRM into their day to day business.

According to the research done by the University of Western Australia, knowing your customer satisfaction score will allow you to make any necessary adjustments to create the best possible experience for the users of your product or service, which includes education.

The importance of education in customer service

Customer service has traditionally been viewed as a way to market new or existing services to old or potential customers. While that still may be true, some companies saw customer service as an opportunity to educate their customers about the products and services they provide. By education customers, companies are making sure that they know everything there is to know about their product, as well as building brand awareness.

Besides customers, it is also important to educate customer service employees, as well. By doing that, companies are making sure that they are leaving a great first impression, something every business professional will acknowledge as a vital part of customer interaction. In addition to regular employees, companies should ensure that their top management completely understands how to use the CRM systems they buy. Properly educating your team leaders and managers on the best customer service practices is going to do wonders for customer satisfaction, in the long run, which is exactly why the importance of doing so simply can’t be stressed enough about.

Tackling student debt

wilder-bowl-in-fall_jeong-hyun-hwang.jpgAll of us have our own educational aspirations that we want to achieve. Some of us have a specific program in mind, while others want to get into a reputable school. Regardless of your dreams, there may be one thing in your way: tuition. Yes, it can get expensive, however, there are a couple ways to help pay for your tuition so that you can get into your desired program.

Scholarships
Yes, this one is properly the method that most of us rely on when it comes to covering up some of the costs of our tuition. Depending on what scholarship you apply for, you can get partial or full tuition completely paid for. There are a variety of scholarships in Western Australia, designated for a variety of students with different backgrounds. The great thing about scholarships is that the money is awarded to you, meaning, you don’t have to pay it back. There are millions and millions of dollars waiting to be given away, you simply need to apply.

Student Aid
Just because you cannot afford the tuition right now, doesn’t mean you can’t go to school. Financial aid provides students with opportunities such as student loans, grants, and work-study options. Many students use financial aid as it provides them with the opportunity to attend post-secondary, broadening their futures. After you complete your program, then you can start paying off your loans. You do not have to pay your loan while attending school which relieves a lot of pressure.

Apply to a range of schools
Though you may want to go to Harvard, you should not limit your options. By applying for a range of universities, you increase your odds of getting accepted into more schools. Through this, you can receive a higher financial package.

Get a part-time job
Now, depending if you receive financial aid/scholarships, you may or may not have your room and board covered. Plus, you do not want to use your financial aid to cover your monthly expenses, as that can quickly add up. Instead, take a part-time job during your education, that way, you’ll be able to cover some of the costs, reducing your dependency on financial aid. There are various jobs that you can do which will be flexible, working around your schedule. You can also freelance as well.

Live like a student
Regardless of how your tuition is being covered, you need to keep in mind that you’re a student. Thus, you need to live like a student. Think rationally. Going to a school that allows you to live at home will save you a lot of money. In addition, a prestige school doesn’t guarantee you anything, thus, find a reputable university rather than the most expensive university. If you’re living away from home, get a roommate and create a monthly budget for yourself.

Speak to a guidance counsellor
This is literally what their jobs are designed for. They may have some knowledge of specific options that are less known. Just because an option is not commonly used, it doesn’t mean it’s not effective. Each state has their own regulations in regards to post-secondary education and a guidance counsellor is up to date on all of them.

Securing a postgraduate job

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When we graduate university, there’s no guidebook to show us the next steps. Rather, once you leave the four cosy walls of your university, you’re pretty much on your own. This doesn’t mean you should start to feel hopeless and worried about finding a job. Though your job hunt may not be a walk in the park, it doesn’t have to be a struggle either. With the right graduate career advice, you can find yourself a job right after graduation.

Start with an internship
Let’s be realistic. Sure, you went to university and graduation with a degree but at the end of the day you have no actual hands-on experience. This, for the most part, is what’s preventing many people from getting into the field. Employers want to hire individuals with experience attached on their CV as well as a degree. You may want to get yourself an internship before graduating, that way, you have the experience you need to get yourself a job. If not, take the summer to intern at a company which is in your field.

Get yourself online
We’re in the age of technology, so you’re well-aware of how Instagram and Facebook work. But you probably haven’t spent much time looking for jobs online. Well, the internet is where you’re able to find everything. You can look on specific job hunting sites or apply directly to the company you wish to work for. In addition, you can use social media to connect with employers as well. There’s no rule as to how to do it. What you need to do is just start looking.

Expect to hear ‘no’
Now, no one wants to hear no, but when you’re applying for jobs, expect to get rejected. Many of us assume that the first resume we send will be the winner, however, in reality, you’re probably going to send hundreds out and only receive a couple of phone calls. This could be because of your CV or simply due to the competition. If it’s due to your CV, then you need to revamp it and get it to properly sell yourself.

Go old school
Here’s the thing, though many of us may be millennials entering the workforce, our bosses are most likely baby boomers. Yes, we’ve grown up in different times, however, they’re the ones hiring you. Though we’re technology advanced, we seem to forget our basic communication skills and manners. If you want to stand out from the rest, show up to the interview properly dressed, polite, and communicative.

Tailor your CV
When applying for a job, many of us simply send out a generic resume and cover letter. This may be okay for a basic job, however, if you’re looking for a career, you need to tailor your CV to the job application. Whatever skills you have which compliment the job, you should highlight. You need to show your skills and learnt experiences that you’ve developed over time.

Nailing your postgraduate degree

student-laptop.jpgYou’ve finished up your degree and now it’s time to move onto a postgraduate program. It can be a bit step up in terms of workload and studying so you need to have great productivity skills, especially if you need to manage full-time study and part-time work. To ensure that you get the best grades and keep a good GPA, follow these postgrad study tips.

Get a head start on the semester

Before you’ve even started your classes, you’ll probably know which textbooks to get. If you haven’t, try using a postgraduate course finder tool to help you out with the process. This means that you can actually get an early start on the semester. Read the introduction of a textbook to get an idea of what you’ll be learning. Take any notes that you can and write down ideas. If you have access to a course outline on the first day of class, study it. This will pay off as you know what to expect and you can start building your schedule earlier.

Create a study group

Some times you just have to put your head down, study hard, and do it by yourself. Though, it can be very effective to create a study group with classmates. You can bounce ideas off of each other, help one another with problems, and speed up the process of completing assignments. Exchange notes and fill in gaps that you might have missed.

Study at a consistent pace

It can seem tempting that work really hard and get a lot accomplished, but it can often to lead to burnout. Unless you want to be chugging back coffee and losing sleep, postgraduate students should aim for a steady pace with their studies. One of the best ways to achieve this is through a schedule. Plan out every hour of your day and make time for yourself. This includes exercise, eating, time with friends, and hobbies. Taking a break has been proven to actually make you more productive. Once you resume work, you feel better and the mind becomes refreshed.

Think like a professor

When writing essays, completing assignments, and other tasks, shift your mind into the professors perspective. What are they looking for? Read any guidelines you receive very carefully and follow them perfectly. You might have great ideas and approaches but the professor knows best.

Always be prepared ahead of time

Have you ever shown up to an exam or class, only to realize that you’re missing important items? Avoid this by creating a list that you can review when ever you need. On this list, you might have things such as:

  • Laptop and charger
  • Notebooks, folders, and extra paper
  • Pens, pencils, and highlighters

Everyone needs different items but some things like pens and paper are universal. Consider all of the essentials, even a student card for example, that you need for daily campus life. Write all of these down and before any class or important date, give it a quick review.

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